Privacy Policy

Introduction

Magicvisor LLC ("Magicvisor," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered restaurant call management service ("Service"). By using our Service, you consent to the data practices described in this policy.

This Privacy Policy is incorporated into and subject to our Terms and Conditions. If you do not agree with this Privacy Policy, you must not access or use our Service.

Last Updated: 7/3/2025

Information We Collect

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• •
  Contract Performance: To provide our Service and fulfill our contractual obligations
• •
  Legitimate Interests: To improve our Service, prevent fraud, and ensure security
• •
  Legal Compliance: To comply with applicable laws and regulations
• •
  Consent: Where you have given explicit consent for specific processing activities

How We Use Your Information

• •
  Provide, maintain, and improve our AI call management service
• •
  Process customer orders and facilitate restaurant operations
• •
  Train and improve AI model accuracy and service quality
• •
  Provide customer support and technical assistance
• •
  Detect, prevent, and address fraud, security breaches, and technical issues
• •
  Comply with legal obligations and resolve disputes
• •
  Send service-related communications and updates
• •
  Conduct research and analytics to improve our Service
• •
  With your consent, send marketing communications about our products and services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• •
  Service Providers: With trusted third-party vendors who assist in operating our service under strict confidentiality agreements
• •
  Business Partners: With delivery platforms and POS systems you choose to integrate
• •
  Legal Requirements: When required by law, court order, or government request
• •
  Business Transfers: In connection with a merger, acquisition, or sale of assets
• •
  Protection: To protect our rights, property, or safety, or that of our users
• •
  Consent: With your explicit consent for any other purpose

Data Security

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• •
  Industry-standard encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256)
• •
  Regular security audits and penetration testing
• •
  Access controls, multi-factor authentication, and employee training
• •
  Secure data centers with physical and digital safeguards
• •
  Incident response and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are:

• •
  Account Information: Duration of account plus 7 years for tax and legal compliance
• •
  Call Recordings: 90 days unless longer retention is requested or legally required
• •
  Transaction Data: 7 years for financial and tax records
• •
  Analytics Data: 2 years in aggregated form
• •
  Marketing Data: Until consent is withdrawn or 3 years of inactivity

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• •
  Access: Request access to your personal information and receive a copy
• •
  Correction: Request correction of inaccurate or incomplete information
• •
  Deletion: Request deletion of your personal information, subject to legal exceptions
• •
  Portability: Request a copy of your data in a structured, machine-readable format
• •
  Objection: Object to certain processing of your information
• •
  Restriction: Request restriction of processing in certain circumstances
• •
  Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days or as required by applicable law.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• •
  Right to know what personal information we collect, use, disclose, and sell
• •
  Right to request deletion of your personal information
• •
  Right to opt-out of the sale of personal information (we do not sell personal information)
• •
  Right to non-discrimination for exercising your privacy rights

To exercise these rights, California residents may contact us at [email protected] or call us at 1-800-MAGICVISOR.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from those in your country.

We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission and other transfer mechanisms recognized under applicable law.

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we have collected information from a child under 18, please contact us immediately.

Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you and relevant authorities as required by applicable law. Notification will be provided without undue delay, consistent with the legitimate needs of law enforcement and measures necessary to determine the scope of the breach and restore the integrity of our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also provide additional notice via email or through our Service. Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

For EU residents, you may also contact your local data protection authority with complaints.